Disclaimer

All products and services must be paid in full prior to any services rendered. No exchanges or refunds are performed and all sales transactions are final. If a particular paid order is not printed, a credit for the print portion of the purchase will be applied to the clients internal account for future use, unless one full year has passed from the date of order for which in that case the pending order is purged and all payments are forfeited.

 

Right to Print: Eurada's clients, by ordering through either Phone or Internet, are guaranteeing that Eurada, LLC can assume that the client has the rights to print the items that they are requesting printed.

 

This Terms of Use Agreement sets forth the standards of use of the Eurada, LLC Phone & Online Service. By using the Eurada, LLC services you (the Client) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this company’s services. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at Eurada, LLC website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.

Change Orders
Any jobs that have been approved or sent to press cannot be altered or changed due to the automated process that results from the send to press action. If a request is made for a job to downgrade, including but not limited to turn around time, quantity, shipping method etc, before the digital proof is approved, a change order fee of $15.00 will be deducted from the refund.

Turnaround Times
Turnaround times begin ONLY when the following criteria have been met

1. Your order has been entered, processed and transaction approved.
2. You have indemnified Eurada, LLC of logo rights infringement.
3. You have viewed and approved your proof so that Eurada can send to press.

All turnaround times are based on business days. Monday through Friday and exclude all national and federal holidays. All jobs with standard turnaround times (2-7 days) submitted into production before 6:00pm CST will begin production the following business day.

Eurada, LLC strives to ship every job on time; however, ship dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. Eurada, LLC is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service.

Proofs
Proof are delivered via email in high resolution, full bleed (1/8 inch trim will occur during print) and all proofs MUST be replied to with APPROVED before any printing will commence. Proofs can only be created and provide to the client when the client has provide Eurada with the imagery and desired product appeal.

Art Resolution Requirements
You must provide at minimum 300 dpi high resolution images suited for offset printing. Eurada, LLC is not liable for images printing as bitmaps as a result of the customer providing low-resolution images.

 

Bleed and Caution Margin Requirements (Client provided Designs)
You must include 1/8 symmetrical bleed for designs which have content extending to the trim line. You must exclude important content from the caution zone, defined by the inner 1/8 margin to the trim lines. Eurada, LLC allows for a 1/16 tolerance for error with each bindery process, therefore adherence to bleed and caution margins are important to image fidelity.

Eurada’s Gang Run Printing
A gang-run is the method of producing print jobs for clients that lowers costs by printing several print jobs together on the same print run, thus spreading the cost of the printing amongst all jobs on the form. ALL gang run printing is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.

Reprints
Customers must notify Eurada, LLC within 1 business day of order delivery to report any defects discovered in the ordered product. 100% of the product should be returned to Eurada, LLC at the customer's expense within 5 business days from the date of delivery. Should the claim be approved by Eurada, LLC, a reprint at no cost will be shipped to the customer using the original shipping method.

Overuns and Underruns
Over-runs or under-runs will not exceed 5%. If a job is short, Eurada, LLC will prorate the missing quantity in the form of a credit toward future orders or at our discretion a reprint of the missing amount will be allowed for jobs missing 500 or more pieces.

Shipping
Eurada, LLC ships jobs via UPS or via other nationally recognized carriers in its sole discretion. Once a package has shipped, Eurada, LLC will not be responsible for late or damaged packages. Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. No refund on shipping charges will be made on any job once it has shipped.   Email Notifications
If you use an address with an email filter that requires each sender to fill out a form, you may not receive our automatic notification messages. Eurada, LLC is not responsible for automated email notifications that are redirected due to a customer's email filter settings. It is the customer's responsibility to check that their email system is not blocking Eurada, LLC ‘s emails and that you agree to receive various emails from Eurada, LLC pursuant to our privacy policy. Email Job Status Notifications are sent in regards to job status changes, job shipment, job related warnings such as delays or art issues. Periodic newsletters, product specials, one-time sales, new coupons and time-sensitive offers are also send pursuant to our privacy policy and Client opt-in or opt-out requests. If you wish to be removed from the special offer emails please reply with remove to any of the advertisement emails.

Disclaimer of Warranties
The site is provided by Eurada, LLC on an as is and on an as available basis. To the fullest extent permitted by applicable law, Eurada, LLC makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. Eurada, LLC shall have no liability for any interruptions in the use of this Website. Eurada, LLC disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore the above-referenced exclusion may not be applicable.

 Limitation of Liability
EURADA, LLC SHALL NOT be liable for any damages whatsoever, and in particular Eurada, LLC shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this web site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Eurada, LLC has been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS ARE NOT APPLICABLE.

Indemnification
Client agrees to indemnify and hold Eurada, LLC, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys fees and costs, made by any third party due to or arising out of Clients use of the Service, the violation of this Agreement, or infringement by Client, or other user of the Service using Clients computer, of any intellectual property or any other right of any person or entity.

Modifications and Interruption to Service
Eurada, LLC reserves the right to modify or discontinue the Service with or without notice to the Client. Eurada, LLC shall not be liable to Client or any third party should Eurada, LLC exercise its right to modify or discontinue the Service. Client acknowledges and accepts that Eurada, LLC does not guarantee continuous, uninterrupted access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

Third-Party Sites
Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Clients to review said privacy policies of third-parties sites.

Disclaimer Regarding Accuracy of Client Information
Product specifications and other information have either been provided by the clients or collected from publicly available sources. While Eurada, LLC makes every effort to ensure that the information on this website and within the company as a whole, is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided.
Eurada, LLC makes no warranties or representations whatsoever with regard to any product provided or offered by any Client or Vendor, and you acknowledge that any reliance on representations and warranties provided by any Client or Vendor shall be at your own risk.

Governing Jurisdiction

Our website is operated and provided in the State of Pennsylvania, however our designs and services are performed in either Canada, Europe or Mexico. As such, we are not subject to the laws of the State Pennsylvania, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the state or province where that specific service was performed.

Compliance with Laws
Client assumes all knowledge of applicable law and is responsible for compliance with any such laws. Client may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Client further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.

   

Other Terms
If any provision of this Terms of Use Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by Eurada, LLC, in our sole discretion, to a third party in the event of a merger or acquisition.

This Terms of Use Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Client. Client agrees that by accepting this Terms of Use Agreement, Client is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy Statement.

 100% Satisfaction Guarantee

We at Eurada, LLC guarantee that we strive to ensure, but in some cases cannot guarantee, that our clients are 100% satisfied with the design of their products that are created by our designers. Color matching, however is not guaranteed at all if a client provides a file to match due to transport degredation and other uncontrollable factors. We ensure that this is done by NOT printing anything until we receive an APPROVAL to print on the design proofs sent to the client. If a color match file is sent after approval, it is assumed that the color is to be matched on the approved file with NO further approval necessary. If a client decides not to print, the charged amount, less full rate graphic design charges will be applied to an internal account for future use.

All of our printed products will match in quality and color, however, we CANNOT guarantee that our products will appear identical to those from another printer due to a wide array of reasons that are totally beyond our control because we do not know what the conditions or stocks are at any other facility.

Customer Satisfaction

All images/files supplied are automatically considered proofed and ready to produce. However, if images/files are created they will need proofed before anything is produced, thereby indicating complete satisfaction of the work created.

All services will be conducted in a professional and timely manner.

Web and Email Service

Eurada, LLC cannot guarantee that other clients misuse of the web and email systems will not affect the service as a whole. There is NO guarantee whatsoever of email accounts coming up without any rejections or SPAM status.

Credit Card Information

Credit card information and billing information is solely for the payment of products and services and is treated as completely confidential. Our credit card processing is done through virtual terminal with billing address verification, thus guaranteeing the validity of the transaction.

No charge back will be accepted at any point and time due to the before mentioned terms.

If for some reason an order is cancelled after payment and prior to print, a design fee for the work completed will be charged at a rate of $95.00 per hour with a one hour minimum, and the balance of the amount paid will be credited to the clients internal account for future use.

Any cancelled orders are subject to design fees if work has been done.

Client Delays 

Eurada reserves the right to readjust pre-order totals after 90 days by 10% of the initial order, where the client has neglected to finalize their paid product orders. Costs for paper and printing incur cost increases often, however, Eurada, LLC honors the prices from the time of order for 90 days which is a rarity in this industry.